Refund Policy
Last updated September 2026
14-day money-back guarantee
If you're not satisfied with AssessFlow Pro, contact us within 14 days of your initial subscription purchase and we'll issue a full refund for that payment — no questions asked.
How to request a refund
Email support@getassessflow.com from the address on your account with your request. We aim to process eligible refunds within 5–10 business days, back to your original payment method via our payment processor (Paddle).
After the 14-day window
Renewal payments after the initial 14-day guarantee period are non-refundable, since the subscription grants access to the full billing period regardless of usage. You can cancel at any time to stop future renewals — cancelling does not refund the current period, but you'll keep access until it ends.
Cancelling your subscription
You can cancel your Pro subscription at any time from your account settings, or by emailing support. Cancellation stops future billing; there are no cancellation fees.
Exceptions
We reserve the right to decline a refund request in cases of suspected abuse of this policy (for example, repeated subscribe/refund cycles) or fraud. The free tier requires no payment and is not subject to this policy.
Questions
See our Terms of Service for full subscription and payment terms, or contact support@getassessflow.com with any questions.